Description
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
If you cannot find the right roof rack model for your car then call us on 0508 766 326 or fill out the contact form here.
Please feel free to contact us directly if you have any questions or would like to speak to a human (0508 766 326 or info@roofbox.co.nz)
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@roofbox.co.nz.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@roofbox.co.nz and we will provide a return address.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Overall pretty good. Couldnt get the camlock straps to give a decent grip so used those for front n back n ratchet straps for sides. Couple of the slide fittings for the mount were very tight so had to fight to line it up. But once on screwed in ok. Working well for what i want. But please just give ratchet straps. For something so critical the camlocks just dont feel right.
Now it is finally up and running it all works well. Unfortunately although the pro rack says it fits the Ford territory roof rack bars, it doesn’t mention that you need another adapter which you need to buy from a Ford dealer and fit that to the roof rack bars before the prorack territory adapter will fit onto it. This information was only available at the end of many an internet search, nowhere was it in the instructions, and the Ford dealer was equally confused.
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Delivery all across New Zealand with secure track and trace shipping
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Not 100% sure with your purchase? No problem, we will happily accept your return (terms & conditions apply)
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